Shipping policy

Last updated: September 17, 2026

Every Ourcade product is personalized and made to order, so each order is produced first and then shipped. This policy forms part of our Terms of Service. Ourcade is a brand of Pixel Framers LLC.

Where we ship

We ship within the United States only. We do not currently ship internationally.

Shipping cost

Shipping is free on every order. There are no handling fees.

Production and shipping time

Because each game is made for one person, orders typically ship within 7 business days of the day you place your order. Business days are Monday to Friday, excluding US federal holidays. This time covers creating your personalized game, loading it onto the handheld, printing your custom box, and quality checks.

Once your order ships, delivery usually takes 1 to 5 business days, depending on where you are. All times are estimates, not guarantees, and may be longer during holidays and other busy periods. If we expect a significant delay, we will email you.

Carriers and tracking

We ship with UPS and, in some cases, USPS. We choose the carrier for each order based on the destination. Addresses that UPS does not serve, such as PO boxes and military addresses, are shipped with USPS. When your order ships, we email you a shipping confirmation with a tracking number so you can follow it to your door. Tracking can take up to 24 hours to show movement.

Your shipping address

Please check that your shipping address is complete and correct at checkout, including any apartment or unit number. If you need to change it, email hello@ourcade.com with your order number as soon as possible. We can update an address only before the order has shipped. We are not responsible for orders delivered to an address that was entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipping, and a reshipping fee may apply.

Ordering a gift

You can ship directly to the person you are buying for by entering their address at checkout. Order confirmations and tracking emails go to you, not the recipient, and we do not include prices in the package. To have a gift arrive by a specific date, please allow for both the production time and the delivery time above.

Lost, delayed or damaged packages

If your tracking has not updated for 10 business days, or shows delivered and you cannot find the package, contact us and we will work with the carrier to locate it. If the carrier confirms that the package was lost in transit, we will remake and reship your order at no charge. If your order arrives damaged, email us within 14 days of delivery with photos, as described in our Return and Refund Policy.

Contact

Pixel Framers LLC, doing business as Ourcade
2003 Atlantic Ave, Manasquan, NJ 08736, United States
hello@ourcade.com