Last updated: September 17, 2026
These Mobile Terms of Service ("Mobile Terms") govern the Ourcade text messaging program (the "Program"), including SMS, MMS and RCS messages, operated by Pixel Framers LLC ("Ourcade", "we", "us" or "our"). By opting in to the Program, you agree to these Mobile Terms, to our Terms of Service and to our Privacy Policy. Section 11 contains a binding arbitration agreement and a class action waiver. Please read it carefully.
1. Program description
When you opt in, we may send you recurring automated marketing and informational text messages at the mobile number you provide. Messages may include product launches, offers and promotions, cart reminders, order and shipping updates, and replies to your questions. Messages may be delivered as SMS, MMS or RCS (Rich Communication Services) messages, depending on your device and carrier, and are sent through our service provider, Klaviyo.
2. How you opt in
You can join the Program by entering your mobile number in a signup form on our website, by checking the text message consent box at checkout, or by texting a keyword we advertise. By opting in, you confirm that you are the subscriber or customary user of the mobile number provided and that you are at least 18 years old. Consent to receive marketing text messages is not a condition of any purchase.
3. Cost and frequency
We do not charge for the Program. Message and data rates may apply, depending on your mobile plan. RCS messages may use mobile data or Wi-Fi. Message frequency varies and may depend on your interactions with us.
4. How to opt out
You can cancel at any time. Reply STOP to any message we send. You may receive one final message confirming that you have been unsubscribed, and you will then receive no further Program messages unless you opt in again. You may also use other common opt-out words such as END, CANCEL, UNSUBSCRIBE or QUIT.
5. Help and support
Reply HELP to any message for help. You can also reach us at hello@ourcade.com or through our contact page.
6. Carriers and delivery
The Program is available on most major US mobile carriers, but we cannot guarantee it will work on every carrier or device. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network, and messages may occasionally be delayed or not delivered. If your device or carrier does not support RCS or MMS, you may receive the message as SMS or not at all.
7. Changing or reassigning your number
If you change or give up your mobile number, please reply STOP from that number before you do, or tell us promptly, so that messages are not sent to someone else.
8. Privacy
We handle the information we collect through the Program as described in our Privacy Policy. We do not sell, rent or share mobile phone numbers, text messaging opt-in data or consent with third parties or affiliates for advertising, marketing or promotional purposes.
9. Changes to the Program
We may change, suspend or end the Program, or update these Mobile Terms, at any time. We will post the updated terms on this page with a new "Last updated" date. Your continued participation after a change means you accept the updated terms. You can leave the Program at any time by replying STOP.
10. Your responsibilities
You agree to provide a valid mobile number and not to use the Program for any unlawful purpose. To the extent permitted by law, we are not responsible for messages sent to a number you provided in error or no longer use.
11. Dispute resolution, arbitration and class action waiver
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Talk to us first. If you have a concern about the Program, please contact us at hello@ourcade.com. Most concerns can be resolved quickly this way. You and we agree to try to resolve any dispute informally for at least 30 days before starting an arbitration.
Binding arbitration. If a dispute is not resolved informally, you and we agree that any dispute, claim or controversy between you and Ourcade, or between you and any service provider acting on our behalf to send messages in the Program, that arises out of or relates to the Program, these Mobile Terms, or any text messages you receive from us or on our behalf, will be resolved by binding arbitration rather than in court, to the fullest extent permitted by law. This includes claims based on federal or state statutes, such as telemarketing and consumer protection laws, common law claims, and disputes about the validity, scope or enforceability of this arbitration agreement.
How arbitration works. The arbitration will be conducted by a single neutral arbitrator and administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the claim is filed, available at www.adr.org. The arbitration will take place in Monmouth County, New Jersey, or, at your choice, by telephone, by video or on written submissions, or at another location that is reasonably convenient for you. The arbitrator will apply the governing law described in Section 12 and may award any individual relief that a court could award. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction. Payment of filing, administration and arbitrator fees will be governed by the AAA rules. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class action and jury trial waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. You and we each waive the right to a trial by jury and the right to participate in a class action.
Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek injunctive relief in court to stop unauthorized use or abuse of the Program or infringement of intellectual property rights.
Severability. If any part of this section is found unenforceable, the rest will remain in effect, except that if the class action waiver is found unenforceable for a particular claim, that claim must be brought in court and not in arbitration, and the remainder of this section will continue to apply to all other claims. This section survives the end of your participation in the Program.
12. Governing law
These Mobile Terms are governed by the Federal Arbitration Act and, to the extent not preempted, by the laws of the State of New Jersey, without regard to its conflict of law rules, except where the consumer protection laws of your state of residence require otherwise. If you live in a state with specific text message marketing laws, such as Florida, Oklahoma, Washington or Connecticut, we will comply with the requirements that apply to you, including limits on the times of day messages may be sent. Subject to Section 11, any claim that is permitted to proceed in court will be brought in the state or federal courts located in New Jersey.
13. Contact
Pixel Framers LLC, doing business as Ourcade
2003 Atlantic Ave, Manasquan, NJ 08736, United States
hello@ourcade.com